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California Office of the Patient Advocate
“Dr. Powell at Sansum Clinic is an awesome rheumatologist. He is very caring and always up to date on my care.”
“Last week I reluctantly went to the clinic to get my yearly mammogram. I was reluctant because of how difficult it has been the past few years because I am disabled and have to use a wheelchair. I am overweight and while I blame no one, there have been nurses that were unsympathetic to my immobility and went so far as to tell me that maybe I should tell my doctor I didn't want to get checkups anymore. Thankfully this visit God sent me an angel named Peggy! She greeted me with a smile and pushed my wheelchair into the exam room without a second thought. She conducted the entire exam with me sitting in my wheelchair no matter how difficult, going as far as removing the arms so I wouldn't have to try and stand. She took all the pictures she needed and was assertive but kind . Truthfully I was shocked that she was able to conduct the exam the way she did. It was the best experience I've ever had getting a mammogram. I would just like to thank Miss Peggy and recommend her for praise. May God bless her the way he blessed me with her help! Please see to it that the people in Radiology hear of her kindness and professionalism. ”
“When Karen answers, we know for sure that we are talking with someone who will do everything possible to help us. She is that human contact everyone needs when there is a problem or when we just need to reach our doctors. She is a jewel.”
“I received the ultimate customer service from the staff, nurse and doctor. I will always feel comforted and optimistic about receiving the best treatment available when I need their services again.”
“Jacqueline Gaytan, receptionist is always friendly, welcoming and polite. She is an outstanding representative of Sansum Clinic. Also Roberto Gurman, Medical Assistant, is always courteous and professional. Thank you for the great health care service.”