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California Office of the Patient Advocate
“I must compliment you on your recent hires: Esteban Alfaro, MA and Leann McLaughlin, PA. They were both cordial, professional, and very pleasant. It made for a very pleasant visit. Thank you! - Jan M.”
“I received the ultimate customer service from the staff, nurse and doctor. I will always feel comforted and optimistic about receiving the best treatment available when I need their services again.”
“I had my first MRI. I was ignorant to the difference between my prior CT scans and an MRI scan. I was very nervous of the tight space and Teresa Childers was assigned to my MRI. I expressed my angst and my ignorance of the situation with her. Teresa was very calming and patient with me and took the time to explain the process to me with a suggestion of how to proceed in a way that helped calm me. I know this may seem insignificant to whoever is reading this, but I would not take the time to write this if it wasn’t significant to me. I was alone and felt overwhelmed and fear of anxiety. I want to express my appreciation to Teresa for her professionalism and caring bedside manner.”
“Thank you all for your hard work and dedication! You are all wonderful and we love to see you all when we come. Everyone makes us always feel so welcome. The staff is so kind and understanding. They always greet us warmly on the phone and in person. The nurses are all very helpful and comforting. It makes me feel good knowing I can always call for any reason and I will get a quick response as well as genuine concern. I also love when the nurses call me back a few days later to check on how my kids are feeling. You have a wonderful group of people! Keep up the great work! We appreciate all you do!”
“Dr. John Sim was a great help. He went out of his way for me! Thank you!”